AgentView

AgentView The graphical user interface of the CMP that is typically used by Customer Service Agents to access CMP customer and billing data. In versions prior to CMP 8.0, this was called the CMP GUI. is the primary user A person with the capability to log in to the CMP GUI software, such as a customer service advisor or agent. interface for CMP Converged Monetisation Platform. The MDS Global product that supports customer care and billing for digital service providers. used by call centre staff to enrol customers onto the system and to maintain their details. The customer In the context of the Cloud Monetisation Platform, an individual or organisation who has signed an agreement to take goods and services from a service provider. A customer receives a bill associated with one or more subscriptions, and can be a single end user or a large company with many subscriptions assigned to one agreement.'s personal details (name and address), proposition details (plan and tariff), and their invoice and payment preferences are all entered. Typical aspects of AgentView include:

• Create and manage customer structures and details.
• Create and connect subscriptions.
• Amend price plans.
• Manage services and discounts on a subscription A billing entity that incurs a charge. Examples include a network attached device whose usage you want to measure and charge for, or a monthly software subscription.
• Answer customer queries and complaints, including access to billing and invoice information.
• Manage workflow and create tasklists for Customer Service Agents.
• Set up payment instructions and processing payments.

Many of the CMP tasks, including those above, are achieved using wizards that take the CMP user through the operation step-by-step.

AgentView User Interface

AgentView is a web client served by Webswing running on a JBoss An open-source, cross-platform Java application server developed by JBoss, a division of Red Hat Inc. JBoss AS is an open-source implementation of Java 2 Enterprise Edition (J2EE) that is used for implementing Java applications and other web-based applications and software. JBoss is an open source alternative to commercial offerings from IBM WebSphere and SAP NetWeaver. Web Server on Red Hat Enterprise Linux A well-known widely used open source operating system. or Tomcat on Rocky Linux. The AgentView application contains only presentation and validation logic. All required business logic resides in the AgentView Interfaces Layer. AgentView invokes the AgentView Interfaces Layer using RMI Remote Method Invocation. A Java system that allows an object running in one Java Virtual Machine (VM) to invoke methods of an object running in another Java VM./JRMP. One instance of the AgentView web server connects to a single specified instance of the AgentView Interfaces Layer.

When multiple instances of the AgentView web server are installed for resilience or to manage load, connection requests should be balanced across them using a load balancer with session affinity and an extended session timeout due to the use of Web Sockets. Should an AgentView web server instance or the underlying AgentView Interfaces Layer that it is relying on fail, then all active users are required to reconnect.

Both the communication between the browser and the web server and the communication between the web server and the AgentView Interfaces can be configured to use SSL encryption if required.